Frequently asked questions

Pay by credit or debit card through Stripe, cash on delivery (for orders up to PKR 250,000), or bank transfer. Your options are shown at checkout.

Delivery is calculated at checkout from your city and order value. Orders above the free-delivery threshold shown in your cart ship free.

Most orders arrive in 1–2 business days in Sialkot, 2–4 days in Punjab and 3–6 days elsewhere in Pakistan. Quote-only equipment shows its lead time on the product page.

Yes. Unused items in original packaging can be returned within 7 days of delivery. Opened sterile consumables can't be returned unless faulty.

Yes. Request a quotation with your product list and quantities and we'll send an itemised quote with lead times and delivery.

Yes. You'll receive tracking details by email when your order ships, and you can check status any time on the Track Order page.

Yes — we sharpen, re-align, re-tip and refinish stainless steel instruments. Request a repair quote from our instrument repair page.